TICKETING SERVICES TERMS & CONDITIONS

Ola Air

We act only as sub agents for licensed IATA holders (Consolidators). We act only as Agents for the Principals/Consolidators/Global Distribution System actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such a Principal or its agent’s or servants. All flights shown are subject to availability. When booking the lead passenger must 18 years old at the time of the departure.

1. Definitions

1.1. Agent – Ola Air, commercial registry code 68808143, address: Strevelsweg 700,3083 AS, Rotterdam,Netherlands, e-mail agents@olaair.eu. The Agent acts only as an authorized sales agent or an intermediary of Travel Services arranged by Service Providers. The Agent is not a party of the Travel Contract between the Client and the Service Provider.

1.2. Travel service - any travel related service made accessible by the Agent.

1.3. Travel Service Contract - a Contract between a Service Provider and a Client stating Contractual obligations of Service Provider in providing respective Travel Services to the Client and Passengers designated by the Client and obligations of the Client to follow payment procedures for Travel Services and possible Extra Charges.

1.4. Carrier - a company providing passenger carriage services, a Party of the Travel Contract with the Client.

1.5. Service Provider – Carrier, who is responsible for the transportation of the Passenger

1.6. Sales Engine - system for making reservations made accessible by the Agent on website www.olaairX.golibe.com where X stand for numerical and providing Travel Services of the Service Providers in real-time.

1.7. Customer - a natural or legal person, who uses the Sales Engine or expresses in any other way interest to enter into the Travel Contract or enters into the Travel Contract with the respective service Provider with the help of the Agent.

1.8. Passenger – a natural person using the Travel Services of Service Providers under the Travel Contract. The Passenger buying services from Customers.

1.9. Booking - filing by the Service Provide the Clients proposition to enter into Contractual relationship and conclude a Travel Contract. Booking of a transportation service and/or of an accommodation service may be in the same reservation order. Booking does not create binding obligations nor to the Client or to the Service Provider.

1.10. Confirmation of the Booking - document issued by the Agent or the Service Provider (electronic or on paper) confirming the conclusion of the Travel Contract between the Client and the Service Provider. Pro forma invoice, a summary of a travel itinerary or a booking cannot be considered as a Booking Confirmation,

1.11. Air ticket - Booking Confirmation proving the conclusion of the Passenger Transportation Contract between the Carrier and the Client

1.12. Service charges - fees paid to the Agent for conclusion, change, cancellation and termination of the Travel Contract or other services according to the price list of Service Charges. Different Service charges may be valid for services provided in the Agent's Sales Office. In case of change, cancellation, termination or not using of a Travel Service (or a part of it) contained in a Booking Order or Travel Service Contract Service charges are not refundable.

1.13. Personal information - any information relating to an identified or identifiable natural person obtained by the Agent through Sales Engine or in course of providing Travel Services, including persons first and last name, identity code, contact data and other information that requires attention, identity document, means of payment, data about the transaction, start and end date of possible payment default and other sensitive information. By inserting personal data to the Sales Engine or forwarding those in any other way the Client agrees that these data, required for providing Travel Services, may be processed by the Agent for the purposes established by the Privacy Policy regulations.

1.14. General Conditions - current General Conditions and Terms of Travel Services

2. Your flight Contract

1.1 When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer system or over the phone. This contract is made on the terms of these booking conditions, which are governed by Netherland law, and the jurisdiction of the Netherlands Courts. Ola Air limited acts at all times as a booking agent on behalf of the supplier(s) involved with your flight booking. As a booking agent the company’s role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of the booking. In the case of those components/services deviating from what has been agreed due to the supplier(s) inability to honour the contract, Ola Air will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Ola Air cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with Ola Air, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of the booking.

3. Payments & Deposits for Flight Only

2.1 By agreeing to these booking conditions, you consent to this procedure. We reserve the right to levy a percentage of the transaction value where payments are made by credit card. If you choose to pay by deposit, you will only need to pay the standard deposit for cancellation fee in case of refundable tickets, but remember not all tickets are refundable. If you do not pay your outstanding balance within due date, we reserve the right to cancel your booking at a loss of deposit.

"Failure to settle your outstanding balance by the due date ( 7 days ) will result in the immediate cancellation of your ticket."

Important! We will automatically cancels unpaid for refundable and non-refundable bookings/tickets between (1day-30 days) before prior to the end period of the cancellation period. Please pay for bookings on time

4. Flights Changes, Times, Tickets

4.1 Flight times and prices shown are provisional and may be Subject to change, as per the airlines booking conditions. If after making your booking we are advised that an aircraft will stop and route we will advised you as soon as reasonably possible. Any changes in flight prices from the time of search will be indicated on the booking page before you make payment.

4.2 You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement. You are subject to airline supplier’s terms and conditions upon booking. For further details about luggage or your weight allowance please contact us.

4.3 In your itinerary from Ola Air, flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline’s applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel.

4.4 Should your flight be cancelled your rights and remedies will be governed by the airline’s conditions of carriage. As a result you may be entitled to:

(a) Carriage on another flight with the same airline without additional costs;

(b) Re-routing to your destination with another carrier without additional costs;

(d) Some other right or remedy. If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant supplier’s decision will be final and amendment charges may apply. We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.

4.5 Please note that any incorrect information on the documentation received from us, must be brought to the attention of the Administration Department of Ola Air, within the same day, between opening hours. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above. Failure to draw the correct information to our attention will impose the charges (See section 4).

5. Cancellations and Refunds Flight Only

5.1 Bookings made with low cost carriers are subject to 100% cancellation charges from the moment they are booked.

5.2 Cancellation by You : Air ticket refunds are subject to a per ticket administration charge irrespective of the number of tickets for which refund is applied. You will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, send us a cancellation request, we will forward it to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline’s or consolidator’s terms and conditions. If a recoverable air ticket refund is less than the administration charge, the ticket will be deemed to be fully non-refundable. The above per ticket administration fee will also be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration fee the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 4 to 5 weeks from the point your cancellation request is submitted for consideration to the airline.

In respect of any alteration to an APEX ticket or certain other special fare tickets, some airlines may treat a name change as a cancellation and as such will not refund any monies. Each airline and ticket has different terms and conditions, therefore make sure you understand these conditions prior booking your flight.

Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable. Other Individual Components: For all other Individual Components, unless your confirmation invoice or the supplier’s terms and conditions specifies different cancellation charges, the charges below shall apply:

Prior to Balance being collected: Deposit Only

After Balance has been paid: 100% of the cost of the individual Component.

You will be notified of the exact charges at the time of amendment or cancellation.

Amendments

▪ Euro 50 Per Person Per Amendment + Airline

▪ Amendment Name change: This may not be possible and new ticket must be purchased.

6. Special Request

In some instances, specific special requests should be communicated with us prior to booking, if those request/needs will have a bearing on the customer’s decision to actually stay in a specific hotel. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Principal, but we can’t guarantee that they will be met and we will have no liability to you if they are not.

6. Information

Ola Air will promptly inform its clients and users of the booking system about any new products, services, discounts and price lists available on the website.

7. Passports, Visas and Health

7.1 It is incumbent upon you to ensure that you meet the passport, visa ad health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change. The name in your passport must match the name on your flight/e-ticket otherwise you may not be permitted to travel and your insurance could be invalid. Your passport must be valid for six months from the date of your return to the departure country. All passengers including babies and children require their own passport. If someone in your group changes their name after you’ve booked, tell us and we’ll arrange for the e-ticket to be reissued. Name changes may not be possible with most airlines and we may have to cancel your existing e-ticket and issue a new e-ticket. In this case you may have to pay for the new ticket. Certain countries impose restrictions for a lone parent travelling with one child and additional information should be sought. For further information visit the Passport Service website at your own country or visiting countries. If you don’t have a passport you should always check with your own Embassy, High Commission or Consulate before you book.

7.2 There may be specific entry requirements for under-18s, depending on your destination For example, if a young person is travelling without both parents, there may be extra costs and they may need extra legal documents such as an affidavit from a notary public. Always check with the Embassy or consulate of country you’re travelling to before you book. It is very important that you ensure you carry the right documentation with you such as your passport (or equivalent ID card) and visas required. Ola Air cannot accept any responsibility should you be denied boarding or be deported due to non-fulfilment of the above.7.2 At the time of the booking it is the customer’s responsibility to advise us of any special mobility requirements for flights etc. Please note, however, these cannot be guaranteed as they are at the discretion of the individual airline.

8. Insurance

We recommend that all passengers are adequately insured before travelling abroad. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) and in the event of an accident or illness; loss of baggage and money; and other expenses.

9. Travel Documents

Prior to travelling, customers must print out and ensure that they travel with the correct documentation required for each element of their trip, i.e. Travel Reservation PNR or E-ticket etc.

10. Customer Complaints and Complaints Procedures

If you do not receive a booking confirmation email from us within 48 hours you must let us know as failure to do so may lead to missed emails about your booking which we cannot be held responsible for. It is your responsibility at all times to ensure that your email address remains active. If you’re email address changes, you must advise us immediately and similarly let us know if you do not receive our acknowledgement of your email address change within 48 hours.10.2 If you incur any out of pocket expenses when in holiday, you must obtain and keep any receipts detailing each cost. Failure to send in receipts as part of a complaint may waiver your right to claim back any monies owed.

11. Force Majeure

We will not make compensation payments for any cancellation/changes caused as a result ‘force majeure’. Force Majeure means any inability by us to perform our contractual obligations resulting from any cause or reason whatsoever beyond our reasonable control. This includes, but is not limited, to acts of war (whether war is declared or not), the threat of war, riots, civil disturbances, industrial disputes, terrorist activity, natural disasters, fire, inclement weather, technical problems to transport, airline failure, closure or disruption to airspace or airport.

12. Data Protection Policy

We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your, airline, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, the information becomes subject to their data protection policy. User agreement governing the use of the Ola Air related website

▪ When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates and credit or debit card details.

▪ If there are changes to the details supplied, it will be your responsibility to contact us and request changes.

▪ Ola Air will put its best endeavours to find and rectify any errors and omission as quickly as possible. However because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case Ola Air shall reserve the right to cancel that contract and the customer will not have any liability to this regard.

▪ Our booking platform may accept unrealistic bookings without objecting any further to the user’s judgement and in this case we reserve the right to refuse any refunds in respect to those products purchased.

▪ Ola Air does not make any warranty that the website is free from infection by viruses or any other software that has contaminating or destructive properties.

▪ When a visitor chooses to pay offline then he/she undertakes that the flight(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the flight(s) selected.

▪ Our Online Booking services are provided on an “as is” basis and we do not make any representation or warranty, express or implied, as to the availability of any flight(s).

13. Airline Codeshares

Many airlines operate on a codeshare basis with their commercial partners. This means that a flight can be operated on one carrier’s behalf by a partner airline and quite possibly bear more than one flight number. This particularly happens within airline consortia e.g. One World, Sky Team, Star Alliance etc. whereby carriers are enabled to offer flights on their partner’s aircraft to destinations beyond their existing routes and to utilise their additional services for check in etc.

14. Check-In Times

You are advised to check-in as early as possible. As a general guide, you should aim to arrive:

Long haul : three hours before scheduled departure

European flights: two hours before scheduled departure

15. Pregnancy and Children

Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10-15% of the International Air Transport Association’s (or IATA’s) published fare. Airlines regard those aged 0-23 months for the entire travel period as infants, and those aged 2-11 years for the entire travel period as children. Any other person is required to pay the adult fare.

16. One Way Tickets

Please note that some one way (inbound) tickets e.g. Jakarta to Amsterdam, shown on our site can only be purchased in conjunction with a valid ticket from the Netherlands. Airlines retain the right to cancel one way tickets that do not adhere to this rule as they may not conform to visa regulations from the countries involved. For further information please email us.

The parties may execute this Agreement in counterparts, each of which together shall constitute one document.

In witness of the above mentioned agreed terms and conditions both Parties have here under executed this Agreement.